The judging process for the 2025 Australian Achiever Awards for Australia’s Health, Fitness & Wellbeing Services category was completed on 29th August.
Inna Essence scored 98.6% and was awarded QLD State Winner for this category.
Now in its 28th year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The award provides an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on 8 criteria, each scored separately:
- Time-Related service
- Addressing client needs
- Care & attention
- Value
- Attitude
- Communication
- Overall perception
- Referral
The criteria are rated individually in percentage terms, and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
Some of the comments Australian Achiever received from Inna Essence clients are:
“My husband signed me up for a trial period with Inna Essence because I was struggling with lower back pain and was overweight. From the moment I arrived, the staff made me feel welcome and supported me throughout my journey. I have lost 30kg and feel much healthier now. My back pain has disappeared, and I appreciate the support from the entire team.”
“The Inna Essence staff are always willing to assist everyone. They are there to guide individuals through their programs and have played a crucial role in my weight-loss journey. All team members are welcoming and inclusive, and strive to create a safe environment. They place a strong emphasis on health and wellbeing.”
“My favourite part is that they care and accommodate individuals with injuries. I inform them of my situation in each class, and they adjust the exercises for me accordingly. Inna Essence has created an inclusive environment where everyone is accepted equally without judgement.”
“The are absolutely fantastic. Communication is consistenly excellent, and the facilities are great. The staff are exceptionally friendly, creating a welcoming and comfortable environment. I have developed a strong rapport with several of the trainers, all of whom are a pleasure to work with. They display plenty of helpful information on their noticeboards, which is great for those who do not follow them on social media. I use their app to book my appointments, and the class structure is thoughtfully designed to support health and well-being. The owners genuinely go out of their way to assist and make an effort to get to know everyone. I have been very happy with Liam as my instructor. They are also highly engaged in supporting the local community, with I really value.”
